A-Z Guide for Queues and Their Management

The concept of queues and their management is always taken lightly until one experience the need of the queue management and control on its own.

Imagine the number of people gathered in a group at your venue, pushing and jerking each other for their turns and some getting injured out of this.

You would never want to see it in practice at your place. Right?

Hence, here comes the need of understanding the concept of queues and its management procedures.

One can think of it as a simple, easy process that requires no particular guide for the application but in actuality, it can turn out to be a bit complicated procedure to be followed without any prior knowledge.

What is Queue Management?

Queue Management is the process to streamline the people standing one after another waiting for the services they need from your business.

What is the need to know about queue management?

How can it benefit you and your organisation?

If above questions are tickling your mind, then answer to the above confusions goes like this-

Engaging your visitors in a queue and managing the footfall in an effective way goes straight towards the ladder of your business success. Plus it will help define your positive brand image in the market.

Customers will love to visit the place that is well-managed and well-behaved for their orders.

A Happy customer means more n more re-visits. Where, more re-visits leads to more profits.

Service Time will get improved, leading to staff satisfaction and happy staff is the first need of any business.

How to achieve the goal of well-behaved queues at your premises?

When we can’t control the number of people coming at a time, we need to see an alternative way to monitor the ratio between demand and supply.

The other things that need to be done here are-

• Improve the service time and efficiency.
• Mark separate entry and exit points to avoid the rush at a single place.
• Study the queue behaviour to know the right action.
• Train every employee to tackle the crowded situation.

Also, let the visitors know your order of servicing in advance (FIFO, LIFO, Random, and Priority Base).

Are there any special tools that can help you with Crowd Control and Queue Management?

Yes, there are well-designed, tried and trusted tools that can certainly improve the way you can handle the large crowd at your place.

The most popular ones that need to be discussed and deserve to have your attention are:

Queue Posts- Queue Posts or Q-Manager is the combination of a stanchion and a belt/rope/chain to create an effective barricading at desired place.

Based on the traditional method of bamboo or rope barriers that were used to control the public past some years, this tool is a variation that is more reliable and aesthetically pleasing for the modern day places.

The varieties that one can choose according to the specific needs of a particular business are-

•    Retractable Belt Post

•    Rope Post

•    Chain Post

•    Double Belt Post

All of above further have the floor mount/ floor socket options for permanent and temporary usage respectively.

Stand Alone Unit- Standing alone like a king and putting an effect like a king at your place, this unit is capable of holding any sign board that can direct or entertain customers in a creative way.

Offered by the hub of Q-Manager®, this 5-feet tall, sturdy stand-alone post is an ideal sign holder and a branding solution for crowded places.

Café Barriers- Next thing that can effectively sectionalize your area, do the branding and control the crowd all-together at a single time is café barrier.

Coming equipped with easily interchangeable side skins, businesses can quickly update a promotional campaign or message to attract public around restaurants, bars, cafe, clubs, hotels, malls, museums and more through this tool.

Running out of space for installing above mentioned queueing solutions?

No worries.

We still have a solution for you.

Wall-mount Units- Manufactured using a premium quality material, the Wall Mount Units from Q-Manager® are designed to barricade entrances or doorways at shops, restaurants, nightclubs, museums or airports.

It can be easily deployed and comes with a flexible, controlled belt retraction that can be secured to a wall clip.

Doing the same task as queue posts, this one has an added advantage of space-saving at the places with heavy footfall.

This way, following the guide you can easily witness the long lines with happy customer faces, calm service staff, elimination of negative feedbacks due to delay in service and the improved brand image in the competitive market.