The Concept of Queue Management and Crowd Control

Making your visitors stand straight in a line while they wait for their turn patiently might seem to be a simple plain task but in actuality, there is no standard way that can be taught or that is prefixed for such chaotic situations.

You might be wondering about the need for any guide or pre-fixed standard for this much easy task. But, if you will look at the practical situation, you will find out, how it needs a different set of solutions every time one encounters the crowded scenario.

The ways to keep them calm throughout their waiting time, the procedures to keep them satisfied with your services and the effortsto make them feel comfortable are the things that an expert can find out with ease.

Thus, here we will talk about some of the points that can prove that understanding about the topic of queue management and crowd control has a similar level of importance than any other method leading to customer satisfaction and increased sales.

Understanding the Need for Queue Management and Crowd Control- As understood from the words it is helpful in managing the queues, but in addition to this it benefits the brand with-

• Better Customer Service
• Increased Customer Satisfaction Levels
• Enhanced Brand Value
• Uncluttered Space
• Increased number of re-visits

Confusion about- Which one to choose?

When it comes to crowd control methods, every organisation has the different needs and different set of priorities.

The most popular range of queue management and crowd control products include-

Belt Posts- To be used at Banks, Institutes, Malls, Cash Counters or any other location where the primary concern is to direct the people or cordon off certain areas.

Double Belt Post- To be used at the places where children are the part of the visiting group and these queue posts helps in preventing them from ducking underneath.

Rope Post- Handling the crowd at red carpet events, VIP entries, any upscale business or some formal event is one of the specialties of these rope posts.

Chain Post- When sturdiness is a need along with control, these outdoor usage chain posts are the best choice that one can choose from these options.

Stand Alone Units- Full Frame Sign Holders installed on these stand-alone units delivers information in an interactive way where the message can be updated time to time by just inserting the new sheet, giving you complete control of your content.

Café Barriers- This product is a subtle mix of queue management with endless branding opportunities in the outdoor spaces.

What is the best way to implement queue managers?

Be it- retail sector, entertainment venue or some public place, the right way to implement the right queue management system is significant for the true effect.

Analyzing the average number of footfall and then making arrangements accordingly will not only help in better management but will also eliminate any last moment rush.

The major points that need to be taken care in this case are-

• Queue Structure- Installation of queue posts in a way to form specific structure like linear, zigzag, circular or any other form.
• Average Footfall- Number of queue posts installed should be dependent on average no of people visiting your place each day.
• Single/Multi Queue - Choose the one that best suits the requirements of your venue.4.
• Floor Socket/Floor Mount - Whether the queuing needs are temporary or permanent one, you should choose accordingly from floor socket or floor mount options of queue barriers.
• Space Utilization- Try to install queue control barriers in a way that can utilize the available space in most efficient way.