From the past few months, whether we talk about demonetization, changing rules or the end of financial year on 31st March, banks have always been the trending topic of discussion among the common masses.
As the competition among the private banking sector is increasing day by day, the banks are trying to make themselves the preferred bank of every individual. With the digital facilities like online banking, wallets, etc. they are attracting new customers every day. Some banks have also installed the facilities like passbook printing machines, cash deposit and cheque deposit kiosks for better customer facilitation and provide them banking experience without any human contact.
To cope up with the risk of customer going to their competitor, the banks are focusing on giving maximum customer satisfaction to its clients. They are trying to give delightful banking experience to retain the loyal customers in their banks.
In addition to the already live facilities in the respective banks, Q-Manager brings some of the solutions by which banks can certainly provide the best customer experience to its visitors. Let’s take a look-
1. Manage the Lines- Managed lines are the most important element of customer satisfaction. If you can retain them in the lines without any frustration, then congratulations, you are eligible to get some loyal customers for your banking business. A proper system installed to control and manage the queues in a better way will move your bank a step forward to the improved customer experience.
2. Streamline the movement- A smooth flow of lines, attained via effective crowd and queue management solutions will help both the staff and the customers to get the service done efficiently, whereas the zig-zag flow and people skipping the queues can affect the discipline resulting in the delay of required services.
3. Placement of automatic machines- The placement of the electronic machines like cash deposit, cheque deposit, passbook printing, ATM should be arranged in a way so that people with different tasks can enter to the various queues without interfering with one another. Separate rows will make the work speed faster and the work efficiency better.
4. Display proper signage to avoid any confusion and reduce the number of queries- A well-placed signage with the direction written over it can help the banks in doing proper resource management, as staff would be less busy answering the questions of people and the customers will feel like attended and informed without any manual assistance.
Q-Manager for the Banking Industry-
Q-Manager has been providing flexible and multipurpose barricading and queuing solutions to the various banks and financial institutes for several years and has successfully maintained its brand image among the customers. Providing the range of rope posts, chain posts, sign holders, retractable belt barriers, Q-Manager gives the option of customised printing and colour choices according to the brand and décor.
Hence, if reducing the waiting time and enhancing the customer’s experience is the top priority of your bank, you can visit http://www.q-manager.com/ or contact us from Info@q-manager.com/ +91-9910398700 for all your needs.